FAQ

Q: Where are you?
A: We are a store in China, shipped around the world!

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Q: What currency does your store receive?
A: Our shop charges are in US dollars.
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Q: What mode of transport do you use?
A: more expensive goods, we will use FEDEX or DHL, relatively low prices of free shipping items we will use epacket, or China Post

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Q: DHL or fedex courier shipping too expensive! Can you ship it?
A: Unloaded transport may cause a lot of problems to both sides. In order to protect both sides, we chose to only provide DHL or fedex. Only international buyers can choose to sell small items, however, lost or damaged KBDfans responsible

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Q: Do I have to go home and send DHL?
A: Yes and No. In most cases, if you live in a house / apartment, DHL needs to sign at the delivery point. However, if you know that you can not sign the package on the same day, you can also use the tracking #, name and signature to leave a signed note, informing the shipper to place the parcel at the door. In most cases they will follow your instructions, but if they feel that leaving the package is unsafe, they will return and re-try delivery tomorrow.

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Q: About transit time
A: General FEDEX or DHL transport time within 7-10 days, epacket transport time in 10-15 days, China Post time is generally 15-20 days, or even longer, so try to choose fast delivery, because cheap logistics Lost without compensation.

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Q: I do not see the timing of the delivery method. why?
A: free shipping and freight items need to pay separately, do not pay together, if there are any questions you can tell us

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Q: Ok, if DHL can not be delivered on time, I chose the regular service, how do i ask my shipping refund?
A: Send us an email via contact form and we will process your claim. Refund guarantee must be filed within 15 calendar days and may take up to 30 days to process.


About refund:
We will provide our goods within one year of free maintenance, and provide technical support, of course, the cost of return to be paid.

Query website

www.jcex.com

http://www.17track.net/en

How to track the number

Dear buyers, how to check the parcel state？

Our company now uses two types of transhipment services, 4PX and JCEX

1.Query status website: http://www.17track.net/en/

2.Choose a language

3.Choose courier company ，  4PX or jcex 

4.Enter your tracking number, click tracker