$65-$6 shipping code: Wafflebetter

Refund policy

Returns

  • You can apply for a return within 14 days of delivery. Beyond this period, no return requests will be accepted.

  • Goods that meet the return criteria must be in an unused state, in the same original condition as when received, and must include the original packaging.

  • When returning goods, you must provide a receipt or proof of purchase. The customer is responsible for shipping and PayPal transaction fees.

Regarding Fully Assembled Keyboards:

  • We do not accept returns on the grounds of "The keyboard feels bad" or general dissatisfaction. As an assembled keyboard cannot be resold as new, requests to return a Fully Assembled Keyboard or a DIY Keyboard that has already been assembled will be denied.

  • However, KBDfans offers a free repair service if you are willing to cover the round-trip shipping costs.

Shipping Issues & Ineligible Refund Cases

We recommend contacting the courier directly regarding any issues with shipment. We do not offer refunds if there is an issue with delivery, nor will we resend the order.

The following situations are not eligible for a refund:

  • Incorrect contact information or delivery address was provided

  • Failure to reply via email or accept phone calls from the courier

  • Refusing to sign for the parcel

  • Refusing to pay import taxes, customs duties, or fees

  • Refusing import clearance

Note: Any fees incurred due to the above situations will be borne by the recipient. Parcel insurance is available where applicable; insurance claims can be filed directly with the provider if a parcel gets lost or damaged.

Warranty Exclusions by Product Category

1. Printed Circuit Boards (PCBs)

KBDfans offers a free one-year warranty for all PCBs sold. The following are exempt from warranty claims:

  • USB port becomes loose or disconnects from the PCB

  • Hot-swap socket becomes loose or disconnects from the PCB

  • Diode, capacitor, or JST connector becomes loose or disconnects

  • Customer modifies the PCB (e.g., converting a soldered PCB to hot-swap)

2. Switches

  • Any switches lubed or disassembled by customers are exempt from warranty.

3. Stabilizers

  • Any clipped and/or lubed stabilizers are exempt from warranty.

4. Keycaps

  • If there is a defect with the keycaps or any concerns, please contact KBDfans within 7 days of receiving the parcel. Once keycaps are used, we do not accept returns.

  • For translucent Doubleshot keycaps, if they crack, we offer a free replacement warranty for 2 years.

5. Keyboard Cases

  • Anodized cases are hung during the painting process; you may find small contact points inside the case. This is normal and within our quality acceptance standards.

  • Slight scratches to a case or brass weight are acceptable within our quality control standards.

  • Stripped screw threads are not covered by warranty.

  • If there is any physical damage to the case, please contact us within 7 days of delivery. No compensation will be provided after 7 days.

Order Cancellations

  • Orders can be canceled before fulfillment. Once canceled, refunds will be processed within 1–3 business days.

  • Please note that a 4% processing fee will apply to all order cancellations once an order is placed, regardless of whether it has been shipped. We truly appreciate your understanding!

Non-Refundable Items & Partial Refunds

The following items cannot be returned or refunded:

  • Gift cards

  • Downloadable software products

  • Any health and/or personal care items

  • Items received with obvious signs of use

  • Items not in their original condition, damaged, or missing parts

  • Any items returned after the 14-day return period

Note: Partial refunds may be granted on a case-by-case evaluation, but are not guaranteed.

Refund Processing & Status

Refund Authorization:

Once your return is received and inspected, we will send an email to notify you. A follow-up email will confirm whether the refund is approved. If approved, the refund will be applied back to your original payment method within a few business days.

Late or Missing Refunds:

  1. Check your bank or credit card account again.

  2. Contact your credit card company or bank, as processing times may vary.

  3. If payment was made via PayPal, additional processing time may be required.

  4. If you have completed these steps and still have not received your refund, please contact us at Support@kbdfans.cn.

Sale Items, Exchanges & Gifts

  • Discounted / Sale Items: Only regularly priced items may be refunded. Sale items are final sale and non-refundable.

  • Exchanges: Exchanges are only permitted for items that arrive damaged or defective (exchanged for the exact same item). Please contact Support@kbdfans.cn to initiate an exchange.

  • Gifts:

    • If the item was marked as a gift when purchased and shipped directly to you, you will receive a gift credit for the value of your return.

    • If the item was not marked as a gift, the refund will be issued to the original purchaser.

Return Shipping Costs

  • You are responsible for paying your own shipping costs for returning an item. Shipping costs are non-refundable.

  • If a return is due to a quality defect on KBDfans' part, KBDfans will cover the return shipping costs and assign a return location closer to you.

  • If you are shipping an item over $75, we strongly recommend using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of returned items.